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Security and Privacy

Security Guarantee

We guarantee that every transaction with AllenEdmonds.com will be 100% safe. This means you pay nothing if any unauthorized charges are applied to your credit card as a result of shopping with us.

Our secure server software (SSL) is the industry standard and one of the best ways to secure commerce transactions. SSL encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the internet. Independent third parties scan AllenEdmonds.com daily to ensure security and certify our website is PCI compliant.

HACKER SAFE certified sites prevent over 99.9% of hacker crime.

Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this amount, AllenEdmonds.com will cover the entire liability for you up to the full $50.00.

We will cover this liability only if the unauthorized use of your credit card happened through no fault of your own from purchases made at AllenEdmonds.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with that company’s reporting rules and procedures.

Privacy Policy

At Allen Edmonds, we are committed to respecting your privacy and recognizing your need for appropriate protection and management of your personal information. Personal information means any information by which you can be contacted or identified, such as your name, mailing address, email address, telephone number, etc. The information you share with us will not be shared or sold for use by anyone outside of our company and trusted partners performing activities on our behalf. Occasionally we may participate with a trusted cooperative database services partner. These services help us to direct print catalogs, mailings and other marketing initiatives to appropriate purchasers and website visitors. Names and mailing addresses may be shared between participating parties in the cooperative database services, but no credit card information or email addresses are provided to the cooperative. Information gathered on the site is used for fulfilling your order; analyzing preferences, trends and statistics; informing you of new products, services and offers; and tailoring your site experience on AllenEdmonds.com. We may use that information to link to and issue anonymous cookies containing demographic or intent-based data for online behavioral advertising purposes. Such cookies do not contain personally identifiable information. If you would like to opt out of online behavioral advertising, click on one of these links: http://www.aboutads.info/choices or http://networkadvertising.org/choices.

Collecting Information

Throughout your shopping experience in our retail stores or on AllenEdmonds.com we may ask you to provide certain contact information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, personal interests, and other information.  We also maintain a record of your product purchases.  The information can be gathered when you register or update your online account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, request a catalog, or participate in a sweepstakes, contest, promotion or survey.

Cookies

We use "cookies" to enhance your experience with our site. Cookies are text files placed in your computer's browser to store your preferences. They allow us to better suit your needs by personalizing your experience. The use of cookies also supports the shopping cart function on our site as well as triggering Allen Edmonds advertising when you visit other websites. If you would prefer to place an order by telephone, simply call us at 1-877-817-7615.

Email Communication

At time of purchase, you will receive emails regarding that purchase. You may also receive marketing related messages.

If you do not wish to receive Allen Edmonds marketing emails or receive less communications, you may unsubscribe by clicking on the "Unsubscribe" link found at the bottom of all Allen Edmonds marketing emails. You may also call us at 1-877-817-7615 or send an email to customer service at eservice@allenedmonds.com with the following:

  • Your email address, first name, and last name
  • We would also appreciate if you tell us why you would like to be unsubscribed

Changing Address of Catalog Preferences

If you do not want to receive Allen Edmonds catalogs, please send an email to eservice@allenedmonds.com with the following:

  • The phrase "no catalog" or "address change" in the subject line
  • Your name and complete mailing address as it appears on your catalog

You can also contact us via postal mail regarding any of the above by writing to:

Allen Edmonds Corporation
Customer Service
201 East Seven Hills Road
Port Washington, WI 53074 USA

If you have any questions about our security or privacy policy, please e-mail us at eservice@allenedmonds.com or call us toll-free at 1-877-817-7615.