MacNeil





















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Over the last two years the inside bottom of the shoe, which is made of leather, started to curl by the toes causing great discomfort when I walked. I tried to use inserts but they caused tightness in the fit. When I returned the shoes to the AE store the customer service rep took my shoe and sanded the inside of the shoe with sandpaper to fix the problem. That was nice of her and I thanked her- even though it didn't totally fix the problem. I may have to do more sandpapering.
My greatest concern is that I was told that basically--- I bought a bad shoe. She said that the MacNeil from prior to 2006 was made with a lacquer in the leather making process causing the shoe to have a better shine. The drawback is that it doesn't allow the foot to breathe properly and it can cause the inside bottom of the shoe, which is leather, to crack and the outside of the shoe also to crack. I was told that when I need them recrafted I would be better off buying a new pair.
I understand that there was nothing the customer service rep could do because years ago AE made a bad shoe. Unfortunately the shoe I thought I could wear until I retired will soon be retired. Future buyers need not beware--- only buyers before 2006.






Next will be a black Cordovan with my other black dress AEs moving to the back of the closet.
Treat your feet! Go for the Cordovans!

Product Q&A
Ask your questions. Share your answers.
Answers
The MacNeil style was not manufactured with an orthotic fit in mind. You can find the complete Allen Edmonds Orthotic Collection for all Allen Edmonds styles by clicking the following link here: http://www.allenedmonds.com/aeonlin...?.
Also available is our Allen Edmonds Replacement Orthotic Insoles, which are specifically designed for those select Allen Edmonds styles that feature removable orthotics.
Please feel free to contact us with any additional questions.
Allen Edmonds Customer Service
Answers
The MacNeil is manufactured on our 7-Last (97) which is the best fit for the average foot, and also lays flatter in the toe area; meanwhile, the Strand is manufactured on our 5-Last (65) and is the longest in length of our lasts and fits best on a long, narrow foot. By selecting shoes manufactured on the last that most resembles the contours of oneâs feet, customers will achieve a superior fit.
Typically the same size can be ordered in all of our shoes. However, each style can fit differently based on individual foot shape. The best way to get a proper fit is to visit a master fitter in one of our retail stores. If this is not possible, keep in mind that products purchased on allenedmonds.com may be returned at any time, as long as the item is unused and accompanied by the packing slip. Trying the shoes on a carpeted surface will help prevent scuffing on the sole and keep the shoe in returnable condition.
Please feel free to contact us with any additional questions.
Allen Edmonds Customer Service
Answers
We suggest contacting our customer service center at cacmail@allenedmonds.com or 1-800-235-2348 (Mon-Fri 7:00AM-6PM CST). They can either send you a return label or also help better identify what you are seeing.
Please feel free to contact us with any additional questions.
Allen Edmonds Customer Service
Answers
The insole measurement for a size 11 will be approximately 11" in length.
We do still offer a few different styles of the MacNeil, but not currently at the sale price of $175.
Please feel free to contact us with any additional questions.
Allen Edmonds Customer Service
Answers
For the MacNeil in Walnut Grain Calf, we recommend using Allen Edmonds Walnut Premium Shoe Polish which you can find by clicking here: http://www.allenedmonds.com/aeonlin....
Please feel free to contact us with any additional questions.
Allen Edmonds Customer Service
http://www.allenedmonds.com/aeonline/producti_SF549_1_40000000001_-1
The color is appropriately named "Walnut" and it is # 599
RJ
Answers
Even eBay has a new pair here :- http://www.ebay.com/itm/Mens-Allen-Edmonds-MacNeil-Dress-Shoes-Black-Custom-Calf-New-In-Box-/260863812504
so it must be available
Yes, the MacNeil is available in black custom calfskin. http://www.allenedmonds.com/aeonlin...
Feel free to contact us with any additional questions.
Allen Edmonds Customer Service
Answers
Yes, the MacNeil can be custom made in dark brown burnished calfskin.
You can design and order custom shoes for this and other shoe styles by clicking the âCUSTOM SHOESâ link at the top of the page. Click the gray âmore shoesâ button in the lower right to scroll over to the MacNeil. Click the shoe you would like to customize and the program will walk you through selecting sizes and colors.
Feel free to contact us with any further questions.
Allen Edmonds Customer Service
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