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6. Do you accept international orders?
Yes, we accept orders from the United States, Canada, France, Germany, Italy, Japan, Spain, Greece, The Netherlands, Sweden, The United Kingdom, and Switzerland directly though our website. If you are outside one of these locations, just call 1-262-235-6512. We can ship your order almost anywhere in the world utilizing DHL. Please note that due to export laws, products made with exotic leathers cannot be shipped outside the U.S.
7. How long will it take to receive my order and how much will shipping cost?
Delivery times depend on the availability of the items you order and the shipping option you select. Read our shipping policy for more on costs and time estimates.
8. What is your return policy for items ordered online?
Products purchased on allenedmonds.com may be returned at any time, as long as the item is unused, accompanied by a receipt and part of our current catalog. See our return policy for more information.
9. How do I know what size to order? Please visit our Sizing Page for help. If you have time, we also recommend coming in for a professional fitting. Click here to find the nearest Allen-Edmonds company store or dealer.
10. Do you custom-make shoes?
With the Allen-Edmonds Custom Program, you may order any current four-digit style in virtually any color or leather in our line. You may decide to substitute one type of sole for another. We will also customize footwear for individuals with feet of two different sizes. All of our Custom Services include an additional fee. To learn more about our custom services, including pricing, visit an Allen-Edmonds company-owned store or call 1-800-235-2348 (in the United States) or 1-262-235-6512 (outside of the United States).
11. How long will my shoes last?
The life of your Allen-Edmonds shoes depends on how well you take care of them. For example, try not to wear the same pair of shoes on consecutive days. It also helps to store your shoes with cedar shoe trees. These simple steps help to keep shoes dry, minimizing the damaging effects of moisture. For more information, see our shoe care section.
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