Frequently Asked Questions

1. How do I place my order?
2. How do I find the items I want?
3. How long do items stay in my shopping bag?
4. What forms of payment am I able to use?
5. Is it safe to use my credit card?
6. Do you accept international orders?
7. How long will it take to receive my order and how much is shipping?
8. What is your return policy for items ordered online?
9. How do I know what size to order?
10. Do you custom-make shoes?
11. How long will my shoes last?
12. What do words like “balmoral” and “blucher” mean?
13. What is shell cordovan leather?
14. What if I have problems viewing the site?
15. What if I have a question that wasn’t addressed here?


1. How do I place my order?
When you have selected an item, place it in your shopping bag. Once you have chosen all of the items you wish to purchase, proceed to the checkout process.

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2. How do I find the items I want?
Allen-Edmonds offers a full line of quality men's shoes, accessories and more. If you know what type of product you're looking for, simply enter a word or two in the search box above and click on the Go button. You can also click directly on the shoes on our homepage or use the navigation bar at the top.

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3. How long do items stay in my shopping bag?
You can keep items in your shopping bag for up to 30 days before making a purchase. After that, your shopping bag will be cleared automatically.

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4. What forms of payment am I able to use?
All prices on allenedmonds.com are listed in U.S. dollars. We accept American Express, Discover, MasterCard and Visa credit cards.

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5. Is it safe to use my credit card?
Yes. We guarantee that every transaction you make at allenedmonds.com will be 100% safe. This means you pay nothing if any unauthorized charges are made to your credit card as a result of shopping at allenedmonds.com. Read the details of this policy.

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6. Do you accept international orders?
Yes, we accept orders from the United States, Canada, France, Germany, Italy, Japan, Spain, Greece, The Netherlands, Sweden, The United Kingdom, and Switzerland directly though our website. If you are outside one of these locations, just call 1-262-235-6512. We can ship your order almost anywhere in the world utilizing DHL. Please note that due to export laws, products made with exotic leathers cannot be shipped outside the U.S.

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7. How long will it take to receive my order and how much will shipping cost?
Delivery times depend on the availability of the items you order and the shipping option you select. Read our shipping policy for more on costs and time estimates.

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8. What is your return policy for items ordered online?
Products purchased on allenedmonds.com may be returned at any time, as long as the item is unused, accompanied by a receipt and part of our current catalog. See our return policy for more information.

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9. How do I know what size to order? Please visit our Sizing Page for help. If you have time, we also recommend coming in for a professional fitting. Click here to find the nearest Allen-Edmonds company store or dealer.

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10. Do you custom-make shoes?
With the Allen-Edmonds Custom Program, you may order any current four-digit style in virtually any color or leather in our line. You may decide to substitute one type of sole for another. We will also customize footwear for individuals with feet of two different sizes. All of our Custom Services include an additional fee. To learn more about our custom services, including pricing, visit an Allen-Edmonds company-owned store or call 1-800-235-2348 (in the United States) or 1-262-235-6512 (outside of the United States).

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11. How long will my shoes last?
The life of your Allen-Edmonds shoes depends on how well you take care of them. For example, try not to wear the same pair of shoes on consecutive days. It also helps to store your shoes with cedar shoe trees. These simple steps help to keep shoes dry, minimizing the damaging effects of moisture. For more information, see our shoe care section.

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12. What do words like “balmoral” and “blucher” mean?
Like any highly specialized craft, fine shoemaking has a language all its own. If you are interested in learning some of the unique terms we use in describing Allen-Edmonds shoes, take a moment to review our glossary.

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13. What is shell cordovan leather?
Cordovan is often erroneously thought to describe a color akin to burgundy. However, cordovan – name after Cordova, Spain where the leather first originated – is actually one of the world's most unique leathers. Prized for its exceptional softness, durability and fine grain, cordovan is made from the inner layer of horsehide. A six-month tanning process brings out a beautiful luster that only improves with age. Cordovan's dense structure also makes it especially water-resistant.

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14. What if I have problems viewing this website?
You can access allenedmonds.com with any of the leading web browsers. For the best shopping experiance, we do recomend the PC version of Navigator 4.0 (or higher) or Internet Explorer 5.0 (or higher). Cookies are required in certain areas of the allenedmonds.com site.

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15. What if I have a question that wasn’t addressed here?
If you didn't find the answer to your question on this page, we invite you to contact us by phone, fax, e-mail or regular mail.

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