It sounds like you may be in the wrong width or size. Typically, the eyelet flaps should either meet or form a V shape with the widest part on top being open no more than 1/4". We recommend visiting an Allen Edmonds so a master fitter that can assist you with a proper fitting as the shoes should be comfortable out of the box.

Please contact our customer service team directly at eservice@allenedmonds.com or 1-877-817-7615 (Mon-Fri 7:00AM-8PM CST) if you require further assistance.

The 65 Last is the longest in length of all of our lasts; best for a long, narrow look; and often the best fit for those with high arches. The 79 Last has a tapered back portion which allows for lower, shorter vamp designs creating a low fit across the top of the foot.

The best way to get a proper fit is to visit a master fitter in one of our retail stores as each last will fit differently based on individual foot shape. If that's not possible, keep in mind that products purchased on allenedmonds.com may be returned at any time, as long as the item is unused and accompanied by the packing slip. Trying the shoes on a carpeted surface will help prevent scuffing on the sole and keep the shoes in returnable condition.

Yes, the McAllister in Chili Burnished Calf actually uses the Bob's Chili leather and will coordinate with the Manistee Dress Belt in Bob's Chili. We apologize for the confusion.

Please feel free to contact us with any additional questions.

All welted Allen Edmonds shoes, such as the McAllister, feature a shank-less construction, meaning our shoes do not contain a metal shank like shoes from other brands; the sole is made of 100% leather with the exception of the rubber top lift. One major benefit of this type of construction is that Allen Edmonds shoes can pass through airport metal detectors without setting them off. This construction also allows us to offer light weight and flexible styles that our customer's prefer.

Please feel free to contact us with any additional questions.

We are pleased to be working with Bongo International, our trusted logistics partner, on all orders shipping to addresses outside the United States. This partnership provides you with the best service and value on the shipment of your Allen Edmonds order.

Sales tax and shipping rates vary depending on several factors. Simply place the items in your shopping bag and proceed to checkout. Then fill out your billing and shipping information and choose your country from the Country/Region drop-down menu. You will be redirected to our international orders partner Bongo International where rates will be calculated based on the dollar amount of your order, the delivery address and the shipping method you choose.

Please feel free to contact us with any additional questions.

At this time, there are no immediate plans to replace the current Merlot styles with the new Oxblood leather. However, we appreciate your feedback and will take it into consideration for our continued and future product development and offering.

Please feel free to contact us with any additional questions.

To see if you can place a special order for the McAllister style with a customer sole, please contact our customer assistance center directly at cacmail@allenedmonds.com or by calling 1-800-235-2348 (Mon-Fri 7:00AM-6PM CST) so they can determine if your specific request can be accomplished based on current availability of shoe materials and components.

Allen Edmonds shoes are manufactured in a variety of lasts, so fit will vary from style to style. And while typically the same size and last can be ordered in all of our shoes, each style can fit differently based on individual foot shape. The Maxfield loafer is constructed on the 114 Handsewn last which has a semi-round toe with a slightly shorter vamp; fuller across the ball of the foot. The McAlllister, on the other hand, is constructed on the 65 last which is the longest in length of all of our lasts; best for a long, narrow look; and often the best fit for those with high arches. By selecting shoes manufactured on the last that most resembles the contours of one’s feet, customers will achieve a superior fit.

The best way to get a proper fit is to visit a master fitter in one of our retail stores. If this is not possible, keep in mind that products purchased on allenedmonds.com may be returned at any time, as long as the item is unused and accompanied by the packing slip. Trying the shoes on a carpeted surface will help prevent scuffing on the sole and keep the shoe in returnable condition.