FACTORY SECONDS FAQ

212 unique steps and 100 pairs of hands

That's what it takes to handcraft an Allen Edmonds shoe. Sometimes mistakes happen. When you add in our great attention to detail and the high quality-control standards we maintain, the result is a Factory Second. These lightly blemished shoes have minor defects such as a small stain, nick in the sole or slightly askew sewing. Though they last as long as our other shoes and are recraftable, they don't make the grade as an Allen Edmonds "First Quality" shoe.

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Restocking fee of $25 per pair for any factory Second returns

Not every shoe size or style is available as a factory Second

Recraftable if first-quality shoe is recraftable


If you have addtional questions Please call our Customer Assistance Center at 1-877-817-7615.


Some things remain timeless

That's how we feel about our traditional 212-step manufacturing process that has been the basis for handcrafting Allen Edmonds Goodyear welted shoes since 1922.