How can we help?

We're always looking for feedback from our valued customers to learn how we can improve AllenEdmonds.com.

Here is a list of frequently asked questions that could help you find an answer quickly.

Products purchased on AllenEdmonds.com may be returned within 90 days of the date of purchase as long as the item is unused, accompanied by the packing slip, and not customized. Shoes ordered through our custom shoe configurator and other special make up shoes are manufactured on a no cancel, no return basis. Please note that a restocking fee of $25 per pair applies to any factory-second returns. View our shipping & return policy.

Allen Edmonds is happy to offer free shipping on returns for merchandise shipped. For your convenience, you may also return or exchange your online purchase at any of our retail locations. Please visit our Store Locator to find the location nearest you. A link to your UPS postage-paid return shipping label is provided in your original shipping confirmation email (subject line "Allen Edmonds Shipping Acknowledgement"). Please follow this link and complete the requested details to print your label. If you no longer have your shipping confirmation email, please send us a message or call us at 1-877-817-7615 and we will email you a new shipping lable.

We will send you an email with a link to track your package once your order has shipped. The subject line will read "Allen Edmonds Shipping Acknowledgement."

At Allen Edmonds, we believe the right fit is vitally important. If you are a first-time Allen Edmonds customer, we recommend a professional fitting by an Allen Edmonds associate at your nearest retail location or an authorized Allen Edmonds dealer. Find a store near you.

You should see a confirmation screen and receive an email immediately after placing an order. If you did not receive a confirmation email send us a message or call us at 1-877-817-7615 and we will be happy to assist you.

Unfortunately we are unable to cancel or modify your order once it has been placed, however, we do have a 90 day return policy and offer free return shipping for your peace of mind. Once your order is received, we are glad to accept your return through the mail or at any of our retail locations. We apologize for any inconvenience this may cause you. View our shipping & return policy.

We are pleased to offer international shipping in partnership with Borderfree. From our website, simply click the "Ship To" link at the top of our homepage. Choose the shipping destination and preferred currency on the screen that appears, then begin shopping. View our international shipping & return policy.

Have Additional Questions?

For more answers to frequently asked questions, please visit this link. If you prefer to work directly with a member of our team send us a messge here or call us at 1-877-817-7615 and we will be glad to assist you, our call center hours are listed below for your convenience. We are here to make your shopping experience as pleasant and hassle free as possible.

Day Call Center Hours (CST)
Sunday 10:00 AM - 5:00 PM
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 10:00 AM - 5:00 PM

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