SHIPPING AND RETURNS   

 

Standard Shipping: FREE on U.S. orders over $100 to the 48 contiguous states.

Estimated arrival: 3-5 business days. Orders will be shipped standard ground transportation by FedEx Ground and/or USPS. We do not ship to P.O. boxes. Free shipping does not apply to orders shipping to Hawaii or Alaska.

 

 

Expedited Shipping:

Estimated arrival: Second business day. Only available on in-stock orders and must select shipping option at checkout. Expedited orders placed before 9 AM CST Monday-Friday will be shipped out the following day. We do not ship to P.O. boxes.

 

 

Rush Shipping:

Estimated arrival: Next business day (pm). Only available on in-stock orders and must select shipping option at checkout. Rush orders placed before 9 AM CST Monday-Friday will be shipped out the same day. We do not ship to P.O. boxes.

 

 

Ship to Store:

We now offer the option to ship to your favorite Allen Edmonds store! On the checkout shipping page, click the Ship to Store tab, search for a store and ship it using the shipping method you prefer. A store representative will contact you when your order is ready for pickup. You will be asked to show identification and/or the credit card used to place the order. Outlet stores not included.

 

 

Buy Online and Pick Up In-Store:

Place your order online and conveniently pick up in store. Orders are usually ready within 3 hours and all locations offer our buy online, pick up in store service. 

 

Need a last minute gift? We offer in store pickup on most of our iconic styles and apparel. Plus gift cards make the perfect gift for any occasion.

 

 

NEW Same Day Delivery Service:

Now Offering Same Day and Next Day Delivery in most major cities. If your order is eligible for this delivery option it will be shown at the product page and checkout. Cost is calculated based on proximity to store and may vary per customer. 

 

 

Shipment Timing:

 

 

Your order may ship in multiple packages at no cost to you as your items become available. Your credit card will only be charged for items that are shipped. Most in-stock orders ship within 2 business days. All orders placed after 9:00 am CT will ship the following business day. Saturdays, Sundays and Holidays are not considered business days.

 

 

Please note, ONLY IN STOCK items are available for expedited and rush shipping so please check your item's availability before selecting your shipping option.

 

 

International Shipping:

Allen Edmonds is proud to provide an enhanced international shopping experience through our trusted third-party global partner Borderfree.

 

 

RETURNS POLICY

 

As part of our commitment to handcrafting the very best footwear, we want you to have plenty of time to make sure you’re completely satisfied with your purchase. With you in mind we’ve made a few updates. Products purchased on our site or in our stores may be returned up to 60 days from the date you received your items if they are unworn, undamaged and in resaleable condition. We reserve the right to refuse items that don’t meet these standards and items returned worn or in poor condition will be sent back to the customer with notification. Any customized or special make up shoes are manufactured on a no cancel, no return basis. Items marked final sale are not eligible for returns or exchanges. If you have questions about our return policy, please contact our consumer care team at 1-877-817-7615.

Learn more about how returns work when you earn or redeem Collector rewards.

 

There is a restocking fee of $25 per pair on Factory Second returns. The amount will be deducted from the total refund.

 

Returning Items by Mail:

We are pleased to offer free returns on all domestic U.S. orders in the 48 contiguous states. For all orders placed on AllenEdmonds.com please include the return slip which is generated once you’ve completed the online return process. If you have any questions regarding our return process, please contact our customer service team at 1-877-817-7615.

Click here to track your order and generate a return label.

 

International customers must mark the package "U.S. Goods Returned" in the description box on the airway bill when returning a product. Customers are responsible for filing for a refund of duties and taxes paid with their government agency. 

 

Returning Items In Store:

You may also return products purchased through AllenEdmonds.com to any Allen Edmonds Store. Please have your order confirmation number and bring your items in the original packaging. Third party retailers and vendors do not accept returns made on AllenEdmonds.com or at an Allen Edmonds Store.  Find a store near you

 

Please note that in-store purchases paid by cash and returned by mail can only receive a refund by check or merchandise credit. For more information, please review our refund policy.

 

REFUND POLICY

 

Refunds will include the price of the product and any taxes charged. Any shipping costs paid by the customer are non-refundable. Please allow 7-10 business days from the time we receive your return to expect your refund.  All returns will be refunded to the original form of payment, merchandise credit or check. In-store purchases paid in cash and returned online will be refunded in the form of merchandise credit or check. In the event we mistakenly overcharge you for any item, please let us know and we will immediately refund the difference between the amount we charged and the actual price for the item(s). We reserve the right to limit or deny returns or exchanges regardless of receipt or condition.*

 

*Note: We may collect information from you to help manage our return/exchange process, to assist in protecting against malicious, deceptive, fraudulent, or illegal activity, and to help manage our relationship with you.