À La Carte Services
As an alternative to Allen Edmonds Recrafting®, we also offer two basic shoe repair services.
Dear Allen Edmonds Customer
Due to the ongoing COVID-19 outbreak and in the interest of keeping our people safe, we have temporarily paused our recraft service until further notice. If you have sent in a recraft recently please know that we will handle as soon as we can safely return our folks to work. We apologize for any inconvenience and appreciate your understanding.
Prestige Package
$155
Everything you need to ensure your Allen Edmonds shoes always look their best, just as our craftsmen intended. You'll receive vital shoe care items in addition to the Standard Package listed below.
- Flannel Shoe Bags
- Cedar Shoe Trees
- 1 Shoe Polish
- Standard Package Listed Below
Standard Package
$125
Breathe new life into your favorite pair with this fundamental Allen Edmonds Recrafting® package.
- New Outsoles
- New Heels
- New Cork Inlay
- New Welting
- New Laces
- Refinished & Hand Polished
New Heels + Refinishing Package
$90
Ideal for those looking for a quick refresh.
- New Leather Heel Bases
- New Rubber Toplifts
- Refinished & Hand Polished
*Package not eligible for sole upgrade option
Sole Upgrade
+ $20
When you choose a Prestige or Standard package, you have the option to upgrade your soles for a pair that better fits your lifestyle. You may choose from any of the soles below:
Single Leather
Classic, business and dress sole that adds elegance to any shoe. The leather also gives the shoe a level of breathability.
Double Leather
This dress sole with vintage look is hand distressed, highly waxed, and firm with a rubber heel for added grip. (Not recommended for slip-on models.)
Butyl Leather
Oil infused for enhanced flexibility and added protection, making it suitable for wear in damp conditions.
Othello Rubber
Casual, all-rubber sole designed to be extremely comfortable and to offer superior traction and all-weather performance. (Not eligible for heel replacement service.)
Black Dainite Rubber
A stylish sole that is world renowned for providing all-day comfort and great grip in all types of weather. (Not available for handsewn & Italian Loafers.)
Blue Dainite Rubber
A stylish sole that is world renowned for providing all-day comfort and great grip in all types of weather. (Not available for handsewn & Italian Loafers.)
Red Dainite Rubber
A stylish sole that is world renowned for providing all-day comfort and great grip in all types of weather. (Not available for handsewn & Italian Loafers.)
V-Tread
Classic dress profile with a flexible rubber forepart and rubber heel that provide enhanced traction for all weather wearing occasions. (Not available for handsewn & Italian Loafers.)
New Heels
$50
Even this simple enhancement can make a huge difference in the longevity and feel of your Allen Edmonds shoes. (Othello is not eligible.)
Refinishing
$50
Highlight the enduring quality of Allen Edmonds leather and enhance its appearance with our refinishing package.
Step 1
Begin the Process
You can start the process in person at your nearest Allen Edmonds store or move on to step 2 to begin your recrafting order online. If you choose to begin in store*, an associate will complete a ticket, take your payment and send your shoes into the shop for you.
Only Allen Edmonds Stores are able to send out shoes for recrafting services.
Find A Store Near YouStep 2 (online only)
Download the form
If you choose to begin your process online, simply complete the order form and place it inside your package.
Step 3 (online only)
Ship your Shoes
Create a shipping label to ship your package free of charge*. Place the label on the outside of the package and drop it off at any UPS drop off location.
Remember to remove any items from your shoes you wish to keep such as shoe laces or shoe trees as we are unable to return them.
*Only valid when shipping from a domestic US address.
Step 4
Enjoy Your 'New' Shoes
Your shoes should be ready within 4-6 weeks from the time they were received at the shop. Depending on how often you wear them, they will need to come back for service within 2-4 years. Remember, following our 4-step cleaning process regularly between Allen Edmonds Recrafting® services helps to increase the longevity of your shoes. For best results use Allen Edmonds shoe care supplies .
For more questions or to follow up on your order, contact customer service.
Recrafting FAQ's
Does Allen Edmonds recraft any brand of shoe?
No, Allen Edmonds only recrafts Allen Edmonds brand shoes.
Are all Allen Edmonds shoes recraftable?
Due to the construction methods used, not all Allen Edmonds shoes are able to be recrafted. If you are unsure whether your shoes are recraftable, contact our recrafting team at recrafting@allenedmonds.com or 1-877-495-5564 (Mon-Fri 7:00AM-5PM CST), to determine whether your shoes are able to be recrafted.
Are the insoles of my shoes replaced during the recrafting process?
If your shoes are constructed with removeable insoles, yes. However, most of our shoes are crafted with built-in insoles which we do not replace to preserve the unique imprint you've developed with your feet over the years.
Can Allen Edmonds repair my shoes that have damage to the leather upper?
Unfortunately, we are unable to repair or replace sections of the leather upper. Damaged sustained to the upper (i.e. cuts, deep scrapes, stains, torn leather, or “puppy chews”) is permanent. At this stage, we recommend investing in a new pair of Allen Edmonds.
I've already had a pair of shoes repaired by another cobbler. Can they still be recrafted?
Depends. Because the recrafting process is exclusive to Allen Edmonds, many cobblers do not have the correct tools to reconstruct our shoes, therefore they resort to using alternative methods of resoling (such as stitching through the insoles, or driving nails through the insoles) which prevents us from being able to disassemble the shoes. Our shoes are crafted with care, that's why there is no one better to care for them than an Allen Edmonds cobbler.
How do I know if my shoes are too beat up to be recrafted?
We always do our best to repair any Allen Edmonds shoe, however, there are some cases when we suggest purchasing a new pair of shoes. Shoes with cracked or torn leather uppers, cracked insoles, or worn through linings usually are beyond repair. If you are unsure if your shoes can be recrafted, contact our recrafting team at recrafting@allenedmonds.com or bring them to an Allen Edmonds retail store to have your shoes evaluated by an associate.
How should I ready my shoes for shipping?
Simply clear your shoes of any items you wish to be returned including shoe laces, orthotics or shoe trees as we are unable to return due to shipping restraints.
What if I send my shoes in to be recrafted and they cannot be recrafted?
While we do our best to recraft any pair of Allen Edmonds shoes, if for any reason we are not able to, we will gladly call you to provide an explanation and return your shoes to you free of charge.
How do I know if my shoes were received by the Recrafting department?
You will receive an email 3 to 5 days after your shoes are delivered to us to inform that they have been received.
When can I expect to receive my recrafted shoes?
Please allow about 4 - 6 weeks from the time they are received for your shoes to be shipped back to you.
Are the wrinkles removed during recrafting?
Sometimes. During the recrafting process, the leather will be restretched over the last often times eliminating most superficial wrinkles. However, deeper wrinkles may still be visible.
How many times can I have a pair of shoes recrafted?
The longevity of your Allen Edmonds shoes greatly depends on how well they have been cared for. Typically, shoes with good leather uppers and interior lining are still able to receive recrafting services. Generally, we can Recraft a pair of shoes about 2 or 3 times maximum.
Are the before and after photos and video of actual recrafted shoes?
Yes. No trick photography was used in any of the media on our website. While individual results may vary slightly, we are committed to making sure your shoes are shipped back to you in as-close-to-new condition as possible.
When generating the UPS shipping label, do I enter Allen Edmonds' address or my address?
Enter your complete return address, including a business name and/or suite number/apt number for the home address. This is the address the shoes will be returned to upon completion.
I'm sending from a residential address. What do I enter for Company Name?
If you wish to send your form to a commercial address, simply add the name of the company in the company field and enter your name in the contact field and complete the form.
What should I enter as the weight of the package?
You may leave that field blank as UPS will determine the package weight.
Can I have a different sole put on?
Yes, you may opt to choose a different sole only as an upgrade to a recrafting package. Sole conversions cannot be added to any other service or ordered alone.
Can the color be changed?
Unfortunately, no. The leather color is determined during the tanning process and enhanced with finishing. Anything used to alter the color of an existing shoe would likely wear off with use.
What happens if my shoes are damaged during the recrafting process?
In the rare case that your shoes are damaged by us during the recrafting process and they do not pass our quality inspection standards, we will gladly offer you a replacement pair from our current collection of styles.