Shipping & Returns
Ground Shipping: FREE standard shipping on orders over $50
AllenEdmonds.com offers free ground shipping for all domestic U.S. orders over $50. Taxes and other fees are excluded. Gift cards and eGift cards are exempt. Orders will be shipped standard ground transportation by FedEx Ground, UPS and/or USPS Priority Mail. Standard Ground Shipping transit times are usually 1-5 days, depending on distance from our Port Washington, Wisconsin warehouse. Published transit times are available on carrier website.
Ship to Store:
We now offer the option to ship to your favorite Allen Edmonds store! On the checkout shipping page, click the Ship to Store tab, search for a store and we’ll ship it using the shipping method you prefer. A store representative will contact you when your order is ready for pickup. You will be asked to show identification and/or the credit card used to place the order. Outlet stores not included.
Due to state laws, orders going to AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NY, OH, PA, SC, TN, TX, UT, VA, VT, WA and WI will include sales tax. Charges for shipping and handling are considered part of the product in AL, CO, CT, GA, IL, KS, MI, NM, NC, NJ, NY, PA, SC, TN, TX, VT, WA and WI and are therefore also taxed.
Your order may ship in multiple packages at no cost to you as your items become available. Your credit card will only be charged for items that are shipped. Most in-stock orders ship within 2 business days. Overnight orders placed after 9:00am CT will ship the following business day. Saturdays, Sundays and Holidays are not considered business days.
Please note, ONLY IN STOCK items are available for 2 day and overnight shipping so please check your item's availability before selecting your shipping option.
Allen Edmonds is proud to provide an enhanced international shopping experience through our trusted third-party global partner Borderfree. See our International Shipping and Returns page for details.
At Allen Edmonds our aim is for you to be completely satisfied with your purchase. Products purchased on our site or in our store, may be returned up to 90 days from the date of purchase as long as the item is unused and accompanied by the packing slip or original Allen Edmonds receipt. Any customized or special make up shoes are manufactured on a no cancel, no return basis. For Factory Second returns, a restocking fee of $25 per pair will be applied. Seasonal and clearance styles may be returned within 90 days of purchase if unused and accompanied by the packing slip or original Allen Edmonds receipt, however, due to the limited production or availability of styles, they may not be available for exchange.
All returns will be refunded using the original method of payment or merchandise credit. Refunds will include the price of the product and any taxes charged. Any shipping costs will not be refunded. Please allow 7-10 business days, once we have received your return, for processing your return.
PayPal purchases that are returned at an Allen Edmonds store location will only be eligible for store credit. To receive a credit to your PayPal account please return your item by mail to the address below.
Returning Items by Mail:
We are pleased to offer free returns on all domestic U.S. orders with the exception of Factory Second shoes. All orders placed on AllenEdmonds.com are shipped with a packing slip that includes a return form on the backside. On this return form, please complete all required fields, indicate the reason for your return and enclose it with the item in the original packaging. Address your package to:
3820 Highway KW
Port Washington, WI 53074 USA
International customers must mark the package "U.S. Goods Returned" in the description box on the airway bill when returning product. Customers are responsible for filing for refund of duties and taxes paid with their government agency.
Returning Items In Person:
You may also return products purchased through AllenEdmonds.com to any Allen Edmonds company-owned store. Be sure to bring along your packing slip and the original packaging. PayPal purchases that are returned at an Allen Edmonds store location will only be eligible for store credit. Find a store near you >